The Answers You Need
FAQ
WHEN WILL I RECEIVE MY ORDER?
Orders for in-stock items are generally shipped the same day if placed before 12 noon, excluding weekends and company holidays. Once your order has shipped, we will send you an email confirmation including a tracking number.
Orders are shipped via the United States Postal Service or via UPS.
HOW DO PACKAGES APPEAR WHEN SHIPPED?
Packages are shipped discretely to ensure your privacy.
IS SHOPPING AT BLUECOLLARUNDERWEAR.NET SECURE?
Yes! You should feel completely secure ordering from us. All transactions are 100% secure and your safety is our most important concern.
DO YOU SHARE OR SELL CUSTOMERS' PERSONAL INFORMATION?
No. Our Privacy Policy guarantees that your information will not be disclosed. We use this information only for orders you place.
DO YOU HAVE A PRINTED CATALOG?
We currently do not have a printed catalog. All of our available products can be found on the website.
IF MY ORDER IS SHIPPED IN MULTIPLE SHIPMENTS, WILL I BE CHARGED TWICE FOR SHIPPING?
No. You will only pay shipping once as originally shown during checkout.
WHAT IS YOUR RETURN POLICY?
Please email customer.service@bluecollarunderwear.net or call Customer service at 972-465-0862 and we will do everything we can to ensure you’re satisfied. All exchanges/returns must be completed within 5 business days.
ONCE I SEND BACK MY RETURN, HOW LONG DOES IT TAKE FOR THE CREDIT TO APPEAR ON MY ACCOUNT?
Once we receive your return, it may take up to 1 week to process. When we process it, we will email you to let you know the return has been processed. Credits can take up to 72 hours to post to your card depending on the type of card and issuing bank.
DO YOU ACCEPT PERSONAL CHECKS OR MONEY ORDERS?
We do not accept personal checks or money orders at this time.
DO YOU OFFER GIFT-WRAPPING?
Yes, for an additional fee. Customer.service@bluecollarunderwear.net